Cancellation & Refund

You cannot cancel the order and demand a refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered…

  1. If the buyer does not get the delivery of the ordered products within 30 days (in India) from the order date.
  2. If Grey Soul Coffee Private Limited fails to ship the ordered products.
  3. If the shipping location is not serviced by our contracted courier.

No refund requests will be entertained for damaged products. Damaged products will be exchanged as per our exchange policy.

The refund process will start from 31st day of order and it will take a minimum of 6 days thereafter.

No Returns will be entertained if a customer wants to return the product for the reason that he OR she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations. No refunds will be given in the following cases:

  1. Incorrect or outdated delivery address
  2. After 2 failed delivery attempts by our courier agencies.
  3. Package refused by recipient.
  4. In case of minor design and color variations. In case of products, there will always be some variation in color between products you see online and products you get in hand.
  5. All emails in this regard are to be sent to orders@greysoul.coffee

RESTAURANT INDIA

Bootstrapped Grey Soul Coffee Roasters Opens 3rd Flagship Café in Kala Ghoda, Mumbai

Oct 07, 2026

Grey Soul Coffee Roasters has officially opened its 3rd flagship in Kala Ghoda, Mumbai.
What started as a specialty coffee roastery has grown into a multi-channel business spanning cafés, D2C, B2B and quick commerce.

With an ambition to build one of India's most scalable specialty coffee brands, Grey Soul Coffee Pvt Ltd is excited for their upcoming rapid expansion.


Read the full story on Restaurant India Website.

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outlook luxe

Cold Brews, Micro-Lot Coffees And Home Brewing: Here Are The Biggest Coffee Trends In India

28 February 2025 07:41 AM

Grey Soul Coffee Roasters has officially opened its 3rd flagship in Kala Ghoda, Mumbai.
What started as a specialty coffee roastery has grown into a multi-channel business spanning cafés, D2C, B2B and quick commerce.

With an ambition to build one of India's most scalable specialty coffee brands, Grey Soul Coffee Pvt Ltd is excited for their upcoming rapid expansion.


Read the full story.

Read the full article

times entertainment

Chaha to Chemex: Speciality coffee having its moment in Maharashtra.

Jul 10, 2026, 19:15 IST

Umesh Bajaj (in pic above) of Grey Soul Coffee Roasters, believes that educating someone on coffee is just as important as serving good coffee. “Whether it's through conversations at the brew bar, workshops, our website, or the information we provide with every coffee we roast, we try to make speciality coffee more accessible and less intimidating,” he said.


Read the full story.

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michelin digital databook

Michelin Digital Databook. Issue - STiR by Publisher Glenn.

Well articulated issue by Michelin Digital Databook featuring Chirag oswal from grey soul coffee roasters.

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MID.DAY Bombay, Issue - Raise a Toast.

Focus on undiscovered estate an article by MID.DAY featuring chirag oswal from grey soul coffee roasters.

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In the picture, chirag oswal of Grey soul coffee roasters.

conde nast traveller

Grey Soul Coffee Roasters Pune Noshery.

Talked about and featured in CNN Traveller, Mens Health, Whats Hot, Mumbai Foodie, Pune Foodie, Lbb Pune and more...

uppercrust pune

UPPERCRUST POONA POSTINGS

Grey Soul Coffee Roasters Pune was featured in the prestigious and well-known Uppercrust magazine in quarter 2 issue of 2024.

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