Returns & Exchange

Grey Soul Coffee Private Limited does not entertain returns after the order is successfully placed and payment is made by the buyer. Buyers are requested to place the order only if they agree with this term.

Grey Soul Coffee Private Limited will accept exchange of our products purchased through our website only, subject to the terms and conditions mentioned below…

1. Exchange requests will be entertained only in case our products received by the buyer are in damaged condition. Only such broken / damaged products will be considered for return and exchange thereafter.
2. Buyer has to inform the company of his OR her intention to exchange the broken / damaged products within 48 hrs of receipt of the goods at his OR her shipping address.
3. Such broken / damaged products should be sent to Suraj Enterprises only after written email consent from the company to send back the product.
4. All exchanges will be made after we receive the returned shipment of broken / damaged products. This is to confirm that you really received broken / damaged products. The courier charges for returning the products will be borne by the company .Within 3 days of receipt of the products, the broken / damaged products are to be sent back to the following address…

Grey Soul Coffee Private Limited

Lane 6, Koregaon Park, Pune, Maharashtra 411048

8600 170 445